Payment
• Paypal [Credit & Debit], Cash App & Paypal are accepted.
•Full Payment is required for all orders under $400. You may pay a 50% deposit if your order is $400 or higher.
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• If you are eligible and decide to do a deposit, you must pay remaining balance before any files are sent and/or before any websites are transferred to your desired account/platform.
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• ALL payments are NON-REFUNDABLE unless I, Asia's Creative Co cancels the project due to illness or personal issues, causing me to be unable to complete project.
Refunds/Cancellations
• Refunds are not given under any circumstances, unless I am unable to complete the project and decide to cancel - to clarify: due to illness or personal issues.
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• If you would like to terminate your project you may do so, but no funds will be returned. If you are difficult to work with, I may decide to cancel your order and issue a partial refund if your order has not been completed. If you would like to book in the future, full payment must be submitted again.
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• If you abandon your order, I will contact you to try to resolve the abandonment. If i do not receive a response within 2 business days, a restart fee of $50 is required to resume.
Turnaround Time
• Turnaround time is 5-7 Business Days. For Websites and bigger packages (orders with more than 2 services) turnaround is 10-20 business days. Rush Fee's are available on select services & are completed in 24HOURS. If you do not see the rush fee on the service page, the service can't be rushed. Please note that revision time [if any are needed] is not included in turnaround. Revisions may take up to 4 additional business days.
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• Holidays & weekends are not included in turnaround time. Please keep in mind during peak seasons & sales - it may be busy and turnaround time MIGHT extend. I will update you as soon as i can.
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• Time is subject to extension if you do not submit all of the information needed in a timely manner. Keep in mind that I do have other clients/projects, if you fail to submit information in a timely manner, your order will be pushed to the end of the queue.
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Updates / communication
• After you have submitted all information for service(s), your turnaround time will begin. As soon as an update is available for your service i will contact you. You will receive an update in between the turnaround time. It is unnecessary to constantly ask me for an update being that I am working.
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• Feel free to contact me if you have any questions. Please allow time (24 to 72hrs) for me to respond. I am not ignoring you.
• I will not update you with every single step, I will complete your requests as a whole and send off update, this makes it easier to just tweak/edit the small changes instead of constantly stopping.
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Files You'll Receive
• Clients receive the following file formats: .JPG, .PNG (Transparent), .PDF
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• You're allowed 4 revisions if needed (Color Changes, Font Changes & Placement, Etc). After you have exceeded this limit, a $15 fee is required per revision.
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• Once final files are sent, no changes can be made. Please make sure your project is to your liking before approving. If you need changes, a fee will be applied depending on what is need.
By booking with me, you are agreeing to all of the terms listed above.